Questions for Recycling Service Providers

You’ve chosen your hauling method. But what questions should you ask? We’ve put together some questions and information for you below.

Information to Have on Hand Before Calling:

• What materials you have to recycle
• Quantity (e.g. pounds or tons) of each material generated in a given time frame (e.g. per week or per month)
• Number of participating employees
• Amount of storage space for recycling bins
• How the recycler can access your location (needed for pick-up service only)

Ask About Types and Cleanliness of Recyclables:

• What recyclables are accepted?
• How do the recyclables need to be sorted?
• What materials are considered contamination?
• Is there a charge for contaminated materials?

Ask a Drop-off Service:

• Is there a minimum volume requirement?
• How much will be paid for recyclables?
• Is there an account option for payment?
• If so, how much must the account accrue in order to receive a check?

Ask a Pick-up Service:

• What is the volume requirement?
• Is there a charge involved?
• How often will charges occur?
• What is the frequency of pick up?

Ask About Payment for Recyclables:

• How are prices determined for recyclables and how often does it vary?
• Are you required to sign a service contract?

Ask About Equipment & Training Provided:

• What type of container/bin is provided for final collection?
• Does the container need to be inside or outside?
• How much space is required for the container?
• Is it lockable?
• How much space is required for a truck to pick up the container?
• Is there a rental charge for the container?
• Are desk top or internal collection containers provided?
• If so, is there an additional charge?
• Do containers need to be returned if service is discontinued?
• Is there employee education provided?
• If so, is there an additional charge?

Confidentiality Services (if needed)

• Is documentation provided for the destruction of confidential materials?
• If so, what is the fee?
• Can the destruction be witnessed?
• Is a Certificate of Destruction provided?
• Is the material recycled after it is destroyed?

Miscellaneous

• Can references for other commercial accounts be provided?
• Can a sales representative provide an on-site visit for a formal quote?